Flex Conference (Physical / Digital)

International Conference on Services Sectors - (ICSERSEC-27)

19th - 20th March 2027 , Geneva - Switzerland

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Academic Program

Conference Session Tracks

SDG Wheel

Aligned with

UN Sustainable Development Goals

This conference contributes to global sustainability by aligning its research discussions and academic sessions with key United Nations Sustainable Development Goals. It fosters knowledge exchange, innovation, and collaborative engagement.

SDG 4 SDG 4 — Quality Education
SDG 8 SDG 8 — Decent Work and Economic Growth
SDG 9 SDG 9 — Industry, Innovation and Infrastructure
SDG 11 SDG 11 — Sustainable Cities and Communities
SDG 16 SDG 16 — Peace, Justice and Strong Institutions
SDG 17 SDG 17 — Partnerships for the Goals
Session Tracks
Track 01
Performance Management Theories and Practices

This track focuses on the theoretical frameworks and practical applications of performance management within the public sector. It aims to explore how these theories can be effectively implemented to enhance organizational efficiency and accountability.

Track 02
Evaluation Methods in Public Policy

This session will delve into various evaluation methods and practices used in public policy to assess efficiency and effectiveness. Participants will discuss innovative approaches to performance benchmarking and measurement.

Track 03
Organizational Learning and Performance Utilization

This track examines the relationship between performance information utilization and organizational learning. It will highlight strategies for leveraging performance data to foster continuous improvement within public institutions.

Track 04
Defining Quality Indicators in Public Services

This session aims to establish a dialogue on the definitions and implications of output, outcome, and quality indicators in public service performance. The focus will be on how these indicators can guide policy and practice.

Track 05
Cultural Values and Performance Management

This track investigates the interplay between organizational values, cultural contexts, and performance management practices. It seeks to understand how cultural dimensions influence performance outcomes.

Track 06
Leadership and Accountability in Public Sector

This session will explore the critical roles of leadership and accountability in enhancing public sector performance. Discussions will focus on effective leadership strategies that promote transparency and responsibility.

Track 07
Innovation in Public Sector Management

This track highlights innovative practices and technologies in public sector management. Participants will share insights on how innovation can drive performance improvements and service delivery.

Track 08
Managing Public Infrastructure Technology

This session focuses on the management of technology in public infrastructure projects. It will address challenges and best practices for optimizing performance in the context of technological advancements.

Track 09
Public Sector as Entrepreneurial Venture

This track examines the role of the public sector as a venture capitalist and entrepreneur. Discussions will center on how public institutions can foster innovation and economic growth through entrepreneurial practices.

Track 10
Performance Measurement in Institutional Transformation

This session will explore the role of performance measurement in transforming institutional settings. Participants will discuss how effective measurement practices can facilitate change and improve service delivery.

Track 11
Linking Performance Management to Policy Contexts

This track investigates the relationships between performance management practices and their policy contexts. It aims to identify how policy frameworks can influence performance outcomes in the public sector.